| ABOUT
NEXCOM SERVICE |
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| 1. |
Q: |
Any deposit or monthly charges
for NEXCOM service? |
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A: |
No. Just pay as you use. |
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| 2. |
Q: |
Any additional hardware or software
required? |
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A: |
No. The customer
does not need to purchase any additional hardware
or software to use NEXCOM. The facilities will
be installed at customer's premises for free.
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| 3. |
Q: |
Do NEXCOM offer peak or off-peak
rates (For STD and Singapore calls)? |
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A: |
Yes. Peak period
starts from 7:00 a.m. till 7:00 p.m. while off-peak
starts from 7:00 p.m. till 7:00 a.m. |
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| 4. |
Q: |
How to make payment? |
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A: |
All calls
made by customers will be processed at the
end of each calendar month. The bills will
be sent to you with payment slip. Payment
could be made by cheque, banker's draft, money
order or tele-transfer.
Payment via cash is strictly not advisable.
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| 5. |
Q: |
What are the savings that you
could enjoy? |
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A: |
Each rating
plan is customized to suit individual customer's
needs. You can enjoy great saving without compromising
on quality and service. |
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| ABOUT
NEXCOM BILLING |
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| 1. |
Q: |
What are the information contain
in the bills? |
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A: |
It contains
detailed information on every single call made
by customer. This information includes origination/destination
number, call duration, call charges, destination
country, call charges, and estimated savings.
We even provide a detailed analysis on your
bill to assist you to plan and control your
phone expenses. |
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| 2. |
Q: |
How about wrongly billed calls? |
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A: |
You must inform
NEXCOM immediately after receiving the bills.
We will revert back to you the soonest possible. |
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| 3. |
Q: |
What if you have not received
the bill? |
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A: |
Contact us immediately
so that a fresh bill could be sent to you to
avoid suspension. |
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| ABOUT
INSTALLATION & EQUIPMENTS |
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| 1. |
Q: |
What are the installation options?
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A: |
You may prefer
certain ways to conveniently making a call and
at the same time be able to trace all calls
made by your employees. In general, we provide
3 options : (1) Calls by ANI - not able to trace
individual call but provide the convenient of
dialing speed, (2) Calls by ANI with PIN - able
to trace individual call made by employee via
PIN, and (3) Roaming - allows the employee to
make calls from Penang, Kuala Lumpur, Johor
Bahru, or even Singapore. |
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| 2. |
Q: |
Do you need to pay for the installation
works? |
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A: |
No. |
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| 3. |
Q: |
What if the customer damages
or loses the dialer(s)? |
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A: |
From time to
time, we will monitor the irregularity in your
daily usage. If the dialer is damaged or lost,
the customer is required to pay NEXCOM RM200
per unit for replacement purposes. |
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| ABOUT
ACCESS TO NEXCOM |
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| 1. |
Q: |
How many accounts the customer
could have? |
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A: |
You could request
as many accounts as required. Just call us. |
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| 2. |
Q: |
How if the customer wish to add
more employees to use NEXCOM? |
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A: |
The process
is simple. All the customer needs to do is to
call NEXCOM and we would be glad to provide
more accounts at no cost at all. |
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| 3. |
Q: |
What if customer wishes to suspend/terminate
an employee's access to use NEXCOM? |
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A: |
Inform us in
writing which account to suspend/terminate and
we will proceed with the process immediately.
Or fill up the suspension form. No charges incurred. |
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| 4. |
Q: |
How can the customer trace those
calls made by their employees? |
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A: |
Each employee
will have a PIN. We will thus use this PIN number
to trace all calls made by the respective employee
when producing the customer's bill. |
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| 5. |
Q: |
Is NEXCOM secured? |
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A: |
Yes. All calls
transmission made by customer is real time and
secured. |
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| 6. |
Q: |
Can the customer use handphone
to access NEXCOM? |
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A: |
Yes (for roaming
customer only). The customer could access NEXCOM
handphone, house phone, office phone, and some
selected public phone. |
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| 7. |
Q: |
Can the customer access NEXCOM
while in Penang, Kuala Lumpur, Johor Bahru or
Singapore? |
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A: |
Yes (for roaming
customer only). |
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| 8. |
Q: |
How many states and countries
the customer could reach using NEXCOM? |
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A: |
The customer
could call to any states in Malaysia and more
than 250 countries worldwide. |
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| 9. |
Q: |
Can the customer made call to
handphone using NEXCOM? |
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A: |
Yes. The customer
could make call to handphone via NEXCOM domestically
and internationally. |
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| ABOUT
NEXCOM ACCOUNT |
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| 1. |
Q: |
Can I transfer my company's account
to other company? |
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A: |
No. |
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| 2. |
Q: |
What if I have transfer my account
to other company? |
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A: |
The new company
needs to subscribe with NEXCOM under a fresh
registration form. |
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| 3. |
Q: |
What if I would like to change
my company's information? |
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A: |
You are required
to inform NEXCOM pertaining the information
that you wish to amend in writing. This is to
prevent any possible fraud or tempering of customer's
information. |
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| 4. |
Q: |
What if my company's name has
changed? |
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A: |
NEXCOM only
recognizes the existing customer account and
not the new company. You are required to inform
NEXCOM in writing so that we could proceed with
a new registration for the new company to continue
enjoying NEXCOM. |
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| 5. |
Q: |
Does the customer still need
to pay to Telekom Malaysia Berhad? |
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A: |
Yes. |
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| For
more info, logon to http://www.nexcom.com.my |
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